What employees are saying
"Support is our middle name. Without you there would be no us."
Sarah White
Manager, Global Operational Customer Support
Support Center
Your connection to continued success
Customer Support Center: 1.877.339.4228
International Access: +1 303.231.4357
Clinical support
- Worldwide clinical support to resolve procedural issues
- In-service and on-site problem solving
- Internal and customer training programs
- Available 24x7 via customer support line
Technical support
- Worldwide technical support to resolve technical issues
- Technical training classes
- Available during normal business hours via the customer support line or e-mail
Field performance support
- Worldwide support to investigate emerging customer issues from an engineering perspective
- Provide process optimization and system troubleshooting
CaridianBCT Service Plans
Our customers’ service needs vary, so we offer three service plans that provide a spectrum of choices:
- Full Service
- Preventive Maintenance Service
- On-Demand Service
View our service plans brochure for additional information. All plans include the quality support you expect from CaridianBCT.
Support materials
- Alarm Tools, Operator Manuals, SOPs, IFUs, Diagrams, Workbooks
- ISBT Conversion, Brochures, White Papers, Abstract Books, Congress Presentations
- Calculation Tools, Links
- eSessions, Physician Education, Progressions 2, Successions 2
- ACD-A, AS-3 and Disposable Certificates and Customer Letters
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